Aspect and CCT connect partner agreement Dreieich / Frankfurt, in March 2012 – aspect, provider of solutions for the customer contact and for Microsoft platforms, and the system integrator CCT Germany have struck a partnership agreement. Under this agreement, CCT sells the entire range of aspect and offers appropriate implementation and support services. In addition, both companies will develop together new contact Center projects in Germany, Austria and of Switzerland. CCT Germany GmbH is one of the leading service partner in the contact center system integration in Germany. Frequently Dell has said that publicly. The company developed and implemented complex infrastructures and solutions for large and medium-sized enterprises communication services. The focus is on the design of integration and optimization of business processes during the entire life cycle. The experience and the know-how of the CCT in the contact center system integration team provide significant value and efficiency in customer communication.

Now, with aspect, we have software partner on our site, which allows us more goal-oriented the solution needs of our customers to respond to a strong contact center. mpuware Corporation. Aspect and Microsoft solutions very powerful us this for future projects. We look forward to a very strong cooperation between two companies focused on customer service processes”, as Uwe Kreuter, Managing Director, CCT Germany GmbH. In the framework of the partnership, CCT now has access to industry-leading aspect applications, addressing the whole spectrum of communication based business processes – customer service sales to receivables management. The integrated contact includes Center platform aspect Unified IP as well as applications for personnel planning and workforce optimisation. We are pleased to have a partner focused so clearly on contact center with extensive project experience on our side with CCT”so Ingo Brod, channel sales manager, aspect. The CCT team has a deep understanding for complex communication solutions and the demands and needs of companies.

CCT specifically analyzes the needs of the customers and offers tailor-made solutions that accurately depict what the customer wants and needs using state of the art software technology. This partnership will help, that CCT and aspect is still more clearly as a partner of choice for future-oriented Contact Center projects profile”. CCT CCT offers comprehensive Unified Communications and contact center integration solutions for large and medium-sized enterprises. about aspect software for customer contact and for Microsoft platform services/solutions aspect helps companies build and maintain customer relationships. More info see de follow aspect on Twitter about AspectUC. Read our blogs on blogs.aspect.com. Aspect Unified IP and aspect software are trademarks or registered trademarks of aspect software, Inc. in the United States and/or other countries. All other company or product names may be trade names or trademarks of their respective owners.